The topics for the forum are:

1. IT Security & Technology Landscape

2. IT Security Models & Access Controls

3. IT Security Threat and risk assessment

Post your 3 forum entries as you are prompted within the topics. Your Subject Co-ordinator will respond to your first forum post, and monitor and moderate as required the remaining 2 posts.

For example, for Topic #1, in 3 to 4 paragraphs, you could answer the following questions:

• How has the IT landscape changed?
• What are the new risks/threats? (e.g. confidentiality, integrity, availability – think back on CNSS model
• How severe are the risks?
• What can we do to mitigate/reduce the risks?

Make sure you include scholarly references (NOT Wikipedia).

Throughout this lesson we have been focused on food and food safety. You will be asked to discuss the concept of cottage foods and their relative safety or risk.

Step 01. In preparation for the discussion, I suggest you review the questions for discussion and attempt to answer them for yourself. As you read, you may also ask yourself new questions that you can later raise in the discussion.

Step 02. Please read the following guidelines on cottage foods and an article about a norovirus outbreak at a bakery in Ohio.

Cottage Food Guidelines IF THIS DOES NOT OPEN GO ( https://www.foodsafetynews.com/2017/08/ohio-doughn…)

Norovirus Outbreak IF THIS DOES NOT OPEN GO (https://www.foodsafetynews.com/2017/08/ohio-doughn…)

Step 03. Draft a substantive response to the question below. Your post should demonstrate an understanding of the questions posed and ethical issues raised. Use APA format to cite any references.

In this time of reducing regulatory burden on the public, this has been going on in Idaho for some 20 years, what are your feelings about the risk associated with cottage foods? Would you be willing to purchase such foods at the 8th street market?

*NOTE: ONE PARAGRAPH WOULD DO IT NO NEED FOR MORE THAN ONE.

Write an executive report of 4–5 pages that analyzes the role of diversity in an underperforming community program, unit, or department, and outline a plan for providing ongoing training on cultural awareness, inclusion, and sensitivity to current employees.

Be sure you read all of the requirements for this assessment and review the suggested resources to see if they may be useful in completing the assessment.

This assessment provides an opportunity to determine how you can help advance your professional field by developing a strategy for managing diversity that recognizes the synergy achieved by having a diverse and inclusive workforce.

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:

• Competency 1: Explain the concepts, principles, and characteristics of effective health care leadership.
  • Determine the influence of effective leadership on the development of a diverse and culturally competent workforce.
• Competency 3: Analyze standards of professional ethics and the principles of diversity and inclusion as applied by health care leaders in real-world situations.
  • Outline a plan to recruit, hire, and retain a diverse workforce.
  • Outline a plan for providing employee training on cultural awareness and sensitivity.
  • Explain the benefits of a diverse and culturally competent workforce to a health care organization and the community it serves.
• Competency 4: Determine the influence of the practitioner-scholar role on professional practice and leadership development.
  • Explain how the academic and research skills one develops as a practitioner-scholar can be of service in one’s role as a health care leader.
• Competency 5: Communicate effectively with diverse audiences, in an appropriate form and style, consistent with applicable organizational, professional, and scholarly standards.
  • Write coherently to support a central idea, using correct grammar, mechanics, and APA formatting.

  Assessment Instructions

  Preparation

  Use the following case study as the basis of this assessment.Imagine you are the manager of a new health care facility satellite office or community outreach center located in a diverse neighborhood. The parent organization opened the facility to address the underserved health care needs of the culturally diverse residents who were not using the services offered at the main facility. The first month of operation saw a very high volume of patients, but since then, the numbers have dropped off drastically. Executive leadership wants to understand why this has happened and what you plan to do about it.After careful examination of all aspects of the facility, and talking with some of the neighborhood residents, you have determined that the residents do not feel comfortable coming to the facility because the staff does not represent the diversity of the neighborhood. Staff members were hired for their skill, but their diversity was not considered. Now, you must report to executive leadership what you have learned and how you intend to manage diversity.
  Note: Remember, you can submit all or a portion of your draft to Smarthinking for feedback before you submit the final version of your proposal for this assessment. However, be mindful of the turnaround time for receiving feedback if you plan on using this free service.

  Report Requirements

  Write an executive report on the need for a diverse, culturally competent staff, including your plans to address that need.
  Note: The requirements outlined below correspond to the grading criteria in the Managing Diversity scoring guide. At a minimum, be sure to address each point. In addition, you are encouraged to review the performance level descriptions for each criterion to see how your work will be assessed. You are provided an example report, to illustrate what proficient-level work for this assessment looks like.

  Report Format and APA Style

  • Use the Executive Report Template, linked in the Resources, to draft your report. You may also organize the content of your report in a format used in your organization. An abstract is not required.
  • Your report should be 4–5 double-spaced pages in length, not including the title page and reference page.
  • Apply correct APA formatting to all in-text citations and references.
  • Use Times New Roman, 12-point font.

  Writing

  As you begin composing your report, consider the purpose of the report, the appropriate tone and style, and the expectations of the executive leaders who will be reading it.

  • Be clear and concise in your reporting.
  • Express your main points, arguments, and conclusions coherently.
  • Use correct grammar and mechanics.
  • Be sure to support your claims and arguments with credible evidence from 3–5 current, scholarly or professional sources.
  • Proofread your writing.

  Report Content

  • Outline a plan to recruit, hire, and retain a more diverse workforce. Note: Your outline should be a high-level overview of a plan, not a detailed plan. Other courses in your program will go into human resource practices and diversity in depth. In drafting your plan, consider the following questions:
    • How does a leader develop a diverse workforce?
    • Where will you look for more diverse employees? Will you post job ads?
    • What will the interviewing and hiring process look like? Who will do the interviewing? Who will make the final decisions?
    • What kind of incentives will you offer diverse employees to retain them? What do you need to know about the culture and values of diverse employees before developing a retention plan?
    • How will you address issues related to diversity that result in conflict?
  • Outline a plan for the ongoing training and professional development of existing staff in cultural awareness and sensitivity. Consider how your plan can:
    • Improve communications and interpersonal skills.
    • Help overcome bias and resistance to change.
  • Explain the benefits, to both the organization and the community it serves, of having a diverse and culturally competent workforce.
    • Explain the relationship between health care organizations and communities.
    • Explain the role that diversity plays in providing culturally competent care and access for the under-served in a community.
  • Determine the influence of effective leadership on the development of a diverse and culturally competent workforce.
    • Explain the importance of cultural competence for leaders in an organization.
  • Explain how the academic and research skills you develop as a practitioner-scholar can serve you in your role as an effective health care leader.
    • Explain how those skills might contribute to your credibility and effectiveness as a leader.
    • Explain how those skills might prepare you to lead a diverse workforce.

  Assessment Example

  • Assessment 2 Example [PDF]. ( i put it as an attachment)

  Required Resources

  The following resource is required to complete the assessment.

  • Executive Report Template [DOCX]. ( i put it as an attachment)

Week 2 – Assignment

Customer Satisfaction Improvement Plan

Most people have experienced frustration at least once when talking with customer service. Often, organizations provide satisfaction surveys to customers to evaluate their experience. In the health care field, accrediting agencies require providers to measure patient satisfaction through surveys. The purpose of this assignment is to apply the processes involved to develop an improvement plan that will prevent similar customer complaints.

You must download and use the Customer Satisfaction Improvement Plan template to complete this assignment. Do not write a separate paper. Note: If you have responded substantively to each of the content items within the template of the assignment, the template document you submit should be between three and four pages in length.

• Choose one of the customer experience scenario options below:
  • Customer contacted a health plan customer service department but could not understand the representative.
  • Customer scheduled an appointment with a primary care physician for an acute illness, and there were no appointments available.
  • Customer had an appointment for lab testing or a diagnostic test (e.g., MRI, CT scan, etc.), and the facility environment was disorderly and unclean.
  • Customer visited the Emergency Department (ED), also known as Emergency Room, but the wait time was extensive (over three hours).
  • A customer called the doctor after normal office hours ended. The primary care doctor advised the patient to go to Urgent Care (UC). After paying the $50 co-pay, the UC physician told the patient to go to the ER because the issue was more severe than could be managed at the UC clinic.
  • A knee-replacement patient was given discharge instructions upon discharge that included taking a pain medication every four to six hours. However, when the patient arrived home, the prescription was not in his discharge paperwork. The hospital informed the patient he would have to come back to pick up the written prescription to get it filled, as it cannot be called in to the pharmacy.
• Using the Customer Satisfaction Improvement Plan template, respond to the required elements listed below and make sure to include detail for each element in your improvement plan.

  Required Elements:

  • Scenario: Create your own detail to relate what may have occurred Once you have chosen a customer satisfaction scenario.
    • Describe in detail everything that occurred to ensure that the CQI team understands the complexity of the issue.)
  • Data Elements: Describe a minimum of three data elements you would gather to fully assess the situation and assist you with improving the customer satisfaction scenario you chose.
  • CQI Methods: Outline the CQI method (Pareto, Fishbone, or Flowchart) you would utilize to develop your improvement plan.
    • Explain your plan for improvement.
  • CQI Team Members: Identify three stakeholders within the organization you will include on your CQI team.
    • Identify the communication barriers that may occur between the stakeholders based on their role in the organization when analyzing the cause of the complaint.
    • Discuss possible solutions and the development of an effective improvement plan.
  • Cost-Quality Impact: Analyze how cost and quality are linked based on your chosen scenario.
    • Identify the potential impact to the organization if the issue is not resolved.
  • Evaluation Plan: Describe how you will evaluate the success or failure of the plan.
    • Identify the steps would you take to determine if the plan is effective.

Include at least two scholarly sources from the Ashford University Library within the template that supports your ideas or statements. The Research, Keywords, Databases: An Overview (Links to an external site.)Links to an external site. video tutorial is available to help you become more familiar with the library database search features and how to generate keywords. Cite all referenced material according to APA style as outlined in the Ashford Writing Center’s Introduction to APA within each row where the referenced material was used.

Carefully review the Grading Rubric (Links to an external site.)Links to an external site. for the criteria that will be used to evaluate your assignment.