UNC Charlotte Dental Operations Manager Cover Letter Case Scenario Paper

Compose a cover letter using Microsoft® Word. Consider the job description and listed requirements you selected in Week 3 as you write your cover letter.

“Dental Operations Manager

We are seeking an experienced Full-Time Dental Office Manager for our newest clinic that will be opening soon in the Fort Bragg area. Our clinic will be servicing the dependents of the United States Military and Military Veterans.

Our quality and caring dental practice is looking for a full-time individual who can multitask, has attention to detail and has great verbal/communication skills. Must be career minded, professional, mature, organized, dedicated, loyal, and dependable. The position requires Monday-Friday, with some Saturdays and a schedule that may alternate in hours from 7am to 4pm and 10am to 6pm.

This position requires front office management with strong business leadership skills. The strategic role is to work closely with team members to empower and implement efficiencies and systems to further grow the individual in their talented position for optimum practice growth. Communication is essential in this position with the team, doctors, and Operations management. Building relationships with the entire team, doctor, and Operations staff is key to practice success and growth. The OM is required to development and cultivate an environment where team members thrive, patient satisfaction is quality with exceptional reviews, and growth-minded individuals. They will also serve as the main Point of Contact for the military base administration staff.


Overseeing the administrative operations of the front office daily

Training team members efficiency in their job role

Continual motivation with team members to enhance performance

Monitoring reports daily, weekly, and monthly and tracking practice numbers

Partner with HR and Corporate office to update, onboard and maintain office policies and procedures

Responsible for interviewing, hiring and training new employees

Ability to effectively manage a team of 5 or more

Schedule training meetings with team members/department coordinators and doctors with a monthly agenda

Coordinate all maintenance with vendors to assure all equipment in practice is in good working order always

Monitor schedules for production daily, weekly and monthly for hygiene and restorative procedures

Review practice numbers/score cards with Operations monthly

Track and review practice numbers throughwith team members for efficiency of tracking patients seen, lost, reactivation, re-appointed, etc.

Process and provide daily numbers for goal boards as defined for tracking purposes

Maintain and process approvals for expenses

Communication with providers consistently to achieve maximum performance

Review and problem solve

Minimum Requirements:

Strong organizational skills, accuracy and attention to detail and problem-solving skills

Proven record of experience as an Office Manager/Administrator in the healthcare field

Proficient in Microsoft Office; Word, Excel, Outlook

Excellent time management skills and ability to multi-task and prioritize work

Strong verbal and written communication skills

Strong organizational and planning skills in a fast-paced environment

A creative mind with an ability to suggest improvements

Outstanding relationship to build leadership skills

Customer service skills that are exceptional to patient care

Be honest, do the right thing at the right time. Our reputation is priceless

Hardworking and can prove it

Caring and genuine to our patients, our people, and our partners. A cheerful attitude will improve the lives around us by changing someone’s beautiful smile

Growth-minded by always looking for ways grow and thrive on accomplishment. Be the best!

Enhanced Qualifications

Working knowledge of dental procedures and terminology

5+ years managing a dental office/practice

Experience in dental practice management software

Professional, positive attitude

Result oriented

Prior experience working with or being in the military preferred but not required”

350 Word Cover letter for the above job…