What factors typically influence the end-user decision to report (or not report) a potential incident? 

Module 5 Discussion Forum

Include at least 250 words in your posting and at least 250 words in your reply.  Indicate at least one source or reference in your original post. Please see syllabus for details on submission requirements.

Module 5 Discussion Question

Search “scholar.google.com” or your textbook. Discuss what role end-users typically play in incident reporting? Should end users be encouraged to report suspicious occurrences? If so, why; if not, why not. What factors typically influence the end-user decision to report (or not report) a potential incident?

Reply-1(Suresh)

The end user will always play a very crucial role in reporting the incidents. IT service management will be considered for the complete the services will be provided by the end user service management (Smith & Wenger, 2007). Most of the time of the users will be able to spend on the company systems so that the suspicious reports will be defended by occurring the likeliness of the users by treating the first line of the incidents. Software will be discovered so that the incidents can be either intrusion detection (IDS) or prevention (IPS) as there are limited services for detecting the malware by the usage of the software that discovered (Smith & Wenger, 2007).

The disrupting of the systems that exists before by the unknown attacks will be considered as zero day attack will not be defended by the systems.  The incident based attacks will be reported by the IT departments as the end users can experience the incident for the first time as it will be occurred in the IT departments. The reports that need to be made will be encouraged by the systems for the end users so that the managers will be able to perceive the IT department incidents directly so that the reports will be always useful (Chang, 2010).

The damages that caused by the computer crimes will be difficult for calculating as the security for the incidents will be always inevitable. The security incidents within the organization will always as an added advantaged for making the reports about the incidents in general cases. The reports that made in the past about the incidents will be useful for learning by the end users so that they will be willing to make reports in the future as well. The risk will be blamed based on the reports that made by the incidents in some situations as the reports may cause some troubles by which the reports have been produced (Chang, 2010).

References

Chang, S. E. (2010). Urban disaster recovery: a measurement framework and its application to the 1995 Kobe earthquake. Disasters, 34(2), 303-327.

Smith, G. P., & Wenger, D. (2007). Sustainable disaster recovery: Operationalizing an existing agenda. In Handbook of disaster research (pp. 234-257). Springer, New York, NY.

Reply-2(Sandeep)

End customers are fundamental with respect to scene uncovering. It is the end uses who can give the most basic information at whatever point there is a scene. It is always shielded to stay all purposes of enthusiasm of a scene when it happens. Getting what is basic inside a scene helps in removing what is basic in that particular situation. There are different sorts of scenes reports. In any case, end customers should reliably give groups. The arrangement should show if the event is being represented legitimate security or area. End customers declaring flexible scenes also helps in sorting out the data that is most likely going to be used (Goulden et.al, 2014). Additionally, it helps in getting the data to be assembled inside a concise range. Right when end customers report scenes, they help in documentation. Customers are the primary people to watch the scenes they report. Thusly, in models where there is harm information is passed on first. If basic discernments are missed, by then the confirmation can end up being cataclysmic.

End customers should be encouraged to report each and every suspicious occasion. As beforehand made reference to, event uncovering is helpful in getting all information. Exactly when end customers are asked to report scenes, it helps in any resulting examinations. For one to effectively perceive the fundamental driver of a scene, the event must be represented on time. Furthermore, it helps in shielding a scene from happening yet again. Regardless, there are difficulties now and again in uncovering scenes in a helpful way. Along these lines, handling the scene can be hard at whatever point uncovered long after it occurred. Along these lines, end customers should be encouraged to report scene for straightforward offering of game plans.

A bit of the parts that effect end customers to report scenes consolidate upgraded organizations and controlling dangers. End customers require a smooth running and at whatever point they report, an answer is searched for (Agrawal et.al, 2017). Along these lines, they are ensured of better organizations later on. On the other hand, they report scenes to foresee more hazard. It is better finding the hidden driver appropriate on time than having more significant issues later.

References

Agrawal, V. K., Seshadri, S., & Taylor, A. R. (2017). TRENDS IN IT HUMAN RESOURSES AND END-USERS INVOLVED IN IT APPLICATIONS. Journal of International Technology and Information Management, 26(4), 154-188.

Goulden, M., Bedwell, B., Rennick-Egglestone, S., Rodden, T., & Spence, A. (2014). Smart grids, smart users? The role of the user in demand side management. Energy research & social science, 2, 21-29.